All students have the right to complain both verbally and in writing. The normal procedure would be to inform the class speakers who would then approach the Dean of ETS, as the representative of Lee University. An attempt to mediate will be made. Students may be asked if they wish to substantiate a complaint by making it in writing, whether by letter or e-mail. Action will be taken to investigate the matter, at the earliest opportunity. The Program Coordinators at Lee University will be informed of all written complaints.